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MAX Hospital
Our Passion:
To deliver International Class healthcare with a total service focus, by creating an institution committed to the highest standards of medical & service excellence, patient care, scientific knowledge and medical education.
The Story of our Logo:
The cross is the accepted symbol for Healthcare the world over. The hands that you see within it are inspired by Michaelangelo's famous painting on the roof of the Sistine Chapel showing the birth of Adam. In this work, which has endured for centuries, God bestows the gift of life on mankind through his touch, a truly fitting symbol for a group that endeavours to enhance the quality of life through healing and care.
The healthcare green that we have finally chosen is fresh, close to nature and symbolic of life. We hope to use this colour to differentiate all our healthcare properties.
AWARDS AND ACCREDITATION'S:
Our objectives:
Satisfying customer needs
Enhancement of quality systems
Effective performance measurement & compliance systems
Continuous Improvement loop
Engage every employee in quality drive
Our focus...'completely satisfying customer needs profitably' by using DMAIC & Lean methodology. We follow systematic data driven approach to reduce variation, eliminating non-value added activities, optimizing & sustaining the desired results to reach excellence.
Awards:
Max Institute of Minimal Access recognised as Centre of Excellence in APAC
FICCI awarded Max Super Speciality Hospital, Saket (West) with the Award for Operational Excellence in Healthcare Delivery on September 7, 2010.
We won the coveted award in spite of some tough competition existing in the healthcare industry. It is indeed a proud achievement for the entire medical team, showcasing our dedication and commitment towards healthcare.
It gives us great pleasure to know that FICCI has recognized us for our achievements and accomplishments, but at the end of the day, it's all the more rewarding to know that we enjoy a certain level of loyalty and goodwill from our esteemed clientele.
In spite of the accolades achieved, there is a need to build on our achievements and carry on the great work in order to take healthcare dynamics to the next level in India.
FICCI Award for Operational Excellence in Healthcare Delivery
FICCI awarded Max Super Speciality Hospital, Patparganj with the Operational Excellence Award for Environment Conversation on September 7, 2010.
We won in spite of some commendable competition, and it certainly is a true testimony to the landmark improvements in water and energy efficiency and environmental protection that we live by. It is all very humbling.
Environmental concerns have to be accounted for, taking into account global issues, so there is a need for awareness of the prevailing problems. The hope lies in winning such awards in future for addressing key environmental issues.
Yet, in the ultimate analysis of things, the greatest award is still a patient nursed back to good health. And the trust that we win.
FICCI Award for Operational Excellence in Environmental Conservation
In the inaugural edition of FICCI Healthcare Excellence Awards, Max Super Speciality Hospital, Saket was adjudged one of the Best Hospitals for 'Excellence in Healthcare Delivery'
One of the critical criteria for award qualification was to demonstrate some result-bearing initiatives in the hospital, where Max Healthcare presented a Six Sigma project on 'Improving Fill rate in Pharmacy'. Through this project the organization was able to demonstrate significant improvement in medicines fill rate at Max Chemist and reduction in wastages in Pharmacy leading to increased revenue in Pharmacy & resultant improvement in customer satisfaction index.
FICCI Healthcare Excellence Awards
In the inaugural edition of FICCI Healthcare Excellence Awards, Max Super Speciality Hospital, Saket was adjudged one of the Best Hospitals for 'Excellence in Healthcare Delivery'
One of the critical criteria for award qualification was to demonstrate some result-bearing initiatives in the hospital, where Max Healthcare presented a Six Sigma project on 'Improving Fill rate in Pharmacy'. Through this project the organization was able to demonstrate significant improvement in medicines fill rate at Max Chemist and reduction in wastages in Pharmacy leading to increased revenue in Pharmacy & resultant improvement in customer satisfaction index.
D L Shah National Award on 'Economics of Quality'
Max Healthcare received the prestigious DL Shah National Award on | first organization in the country from the healthcare sector to receive this award. The award was received by Dr Pervez Ahmed, Ex CEO & MD - Max Healthcare, Shubhra Verma and Ridhi Malhotra.
The DL Shah National Award on 'Economics of Quality' was given to Max Healthcare for a Six Sigma project on standardization and consolidation of housekeeping items. Through this project the organization was able to demonstrate significant improvement in quality by reducing complexity, better resource utilization, better vendor management that resulted in improved efficiency and service delivery to internal customers, patients and ultimately reduced costs.
NABH Accreditation for Blood bank
The Blood Bank at Max Healthcare was awarded the 'NABH Accreditation for Blood Bank' on February 6, 2009. The newly formed accreditation standard, measures the organizations compliance against stringent criteria on Blood Safety, Process Compliance, Infection Control and Monitoring.
'Getting the 'NABH Accreditation for Blood Banks' is the result of the dedication and hard work put in by the entire team working at the Blood Bank, who have untiringly committed to maintaining the highest quality standards. The award is an endorsement of these practices and an overall commitment of Max Healthcare towards these quality benchmarks, said Dr. Pervez Ahmed, Ex CEO & MD - Max Healthcare.
NABH
Max Super Speciality Hospital and Max Devki Devi Heart & Vascular Institute at Saket, the two tertiary care hospitals of Max Healthcare, are the first two hospitals of North India to have received the prestigious accreditation from National Accreditation Board for Hospital & Healthcare Providers at the 2nd National Quality Conclave in February, 2007. The accreditation is a recognition of Max Healthcare's commitment to provide the highest quality of care to its patients.
Getting an NABH certification fully endorses the fact that:
-The quality of patient care at the hospital is ethical, safe and at par with defined levels.
-The patient's interests are kept foremost.
-The patient and his/her family's rights are respected.
-The system reinforces a culture of continuous improvement.
-Objective criteria are used to provide evidence of high quality of care
NABL
Max Labs 24x7 at MSSH, Saket has been accredited by The National Accreditation Board for Testing and Calibration Laboratories (NABL) with effect from 9th April, 2007 till 8th April, 2009. The first surveillance audit of NABL (ISO 15189: 2007) was carried out on 5th and 6thJuly, 2008 successfully.
Max Healthcare laboratories have successfully obtained NABL accreditation in the field of medical testing for the following disciplines:
-clinical biochemistry
-haematology
-immunohaematology
-microbiology & serology
-hispatology
-cytopathology
ISO 9001:2000 & ISO 14001:2004
The value of the ISO 9001:2000 & ISO 14001:2004 certification lies in the fact that it is internationally recognised and is an assurance to the customer/patient that a quality system is in place which the hospital constantly complies with. This certification also ensures that the culture of quality, processes and standardisation spreads within the organisation leading to 'customer satisfaction' through regular assessment and review.
Five Hospitals of Max Healthcare are ISO 9001:2000 certified. They are located at MHVI-Saket, Max Balaji - Patparganj, Max Hospitals at Pitampura and NOIDA and Max Med Center - Panchsheel.
Max Hospital - Pitampura has also been certified for ISO: 14001:2004.
The benefits and advantages of this certification,
-Quality & environment procedures of the Max hospitals comply with international standards
-Enhanced technical competence of the hospital staff at all levels in quality & environment issues
-Improvement in efficiency and effectiveness of quality and environment measurement programmes
-Management receives regular updates about hospital performance with respect to quality & environment parameters
Key documentation requirements leading to ISO certification, for Quality and Environment are as follows:
-Quality and Environment Policies
-Quality and Environment manual
-Mandatory procedures and formats
-Objectives and Targets
-Work Instructions
-Legal Register
-Aspect Register
Procedures performed at MAX Hospital
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